Crucial Conversations - Audio

Crucial Conversations - Audio

On sale now at FranklinCovey USA & FranklinCovey CA :$22.40

APPROACH TOUGH ISSUES WITHOUT FEAR Crucial conversations can be more than just challenging, frustrating, frightening, or annoying The outcome of each can have a huge impact on your quality of life by altering some element of your daily routine for better or worse When do casual conversations turn into crucial conversations-#63 When the stakes are high, opinions vary, and emotions run strong They're the ones we dread having but know we cannot avoid In this New York Times best seller, you'll discover a proven seven-step approach to positively and effectively dealing with these situations The techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression Abridged audio version Running time: 4 hrs 20 min