Crucial Conversations: Tools for Talking When Stakes are High

Crucial Conversations: Tools for Talking When Stakes are High

On sale now at FranklinCovey USA & FranklinCovey CA :$15.26

FIGHT THE IMPULSE TO BACK AWAY FROM TOUGH ISSUES AND LEARN HOW TO APPROACH THEM WITHOUT FEAR Crucial conversations can be more than just challenging, frustrating, frightening, or annoying The outcome of each can have a huge impact on your quality of life by altering some element of your daily routine for better or worse When do casual conversations turn into crucial conversations-#63 When the stakes are high, opinions vary, and emotions run strong They're the ones we dread having but know we cannot avoid In this New York Times best-seller, you'll discover a proven seven-step approach to positively and effectively dealing with these situations The techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression Every aspect of your life-#151from career, to relationships, to your own health-#151can be affected by crucial conversations It's in your own best interest to learn to handle them and even master them Paperback, 256 pages Please note: This product is only available for online purchase and is not available for phone order purchase or at FranklinCovey retail store locations This product will be shipped separately from our regular products Please allow 7-10 business days for order processing and then add applicable shipping time to your order based on shipping method selected