Satisfaction: How Every Great Company Listens - Hardcover
On sale now at FranklinCovey USA & FranklinCovey CA :$25.95
THE ULTIMATE GUIDE TO PUTTING THE CUSTOMER FIRST Learn how to make a commitment to your customers and follow through on it with this motivating book by experts JD Power and Associates With an insider's perspective on what successful companies are doing, the authors Chris Denove and James Power explain the links between satisfaction and customer loyalty, as well as how to translate customer commitments into actions, ultimately boosting profits Hardcover
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